What We Offer
London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:
TLD General Manager - Internal
Full-Time • 0001 Head Office
As a valued London Drugs and TLD family member, the opportunities for career growth are unlimited!
TLD is currently hiring for:
TLD is currently hiring for:
General Manager TLD
Location: Richmond, BC
Employment Type: Full Time
Reports To: Vice President, Technology Solutions
About TLD
TLD, a division of London Drugs, is a leading provider of IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve delivered integrated technology services backed by exceptional customer support, strong vendor partnerships, and a collaborative team of specialists in sales, engineering, operations, and service. We put people first — our clients, our partners, and our team. That commitment drives everything we do.
The Opportunity
We’re seeking a General Manager to lead our TLD division and drive strategic growth initiatives across IT and AV solutions. This senior leadership role oversees financial performance, sales strategy, operations, vendor relationships, and team development. You will shape long term strategy while ensuring exceptional customer experiences and sustainable business results.
What You’ll Do
Leadership & People Management
Location: Richmond, BC
Employment Type: Full Time
Reports To: Vice President, Technology Solutions
About TLD
TLD, a division of London Drugs, is a leading provider of IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve delivered integrated technology services backed by exceptional customer support, strong vendor partnerships, and a collaborative team of specialists in sales, engineering, operations, and service. We put people first — our clients, our partners, and our team. That commitment drives everything we do.
The Opportunity
We’re seeking a General Manager to lead our TLD division and drive strategic growth initiatives across IT and AV solutions. This senior leadership role oversees financial performance, sales strategy, operations, vendor relationships, and team development. You will shape long term strategy while ensuring exceptional customer experiences and sustainable business results.
What You’ll Do
Leadership & People Management
- Lead a diverse team with a focus on collaboration, coaching, and continuous development
- Support recruitment, performance management, and succession planning
- Foster a positive, inclusive culture aligned with TLD’s values
Financial & Business Management
- Own full P&L management, budgeting, forecasting, and financial reporting
- Drive margin improvement, cost efficiency, and long term growth
- Oversee commission structures, incentive programs, and financial governance
Vendor & Partner Management
- Build and strengthen relationships with key IT and AV vendors and distributors
- Negotiate pricing, agreements, MDF, and program participation
- Lead vendor business reviews and evaluate new partnership opportunities
Sales Strategy & Market Growth
- Guide sales strategy, solution focus, and market positioning
- Support complex deal analysis, RFP responses, pricing, and contract evaluation
- Oversee forecasting, pipeline insights, and performance reporting
Operations & Service Excellence
- Oversee operational structure, resource planning, and workflow optimization
- Drive adoption of modern systems, automation, and data driven processes
- Ensure strong service quality, project execution, and operational governance
Marketing & Brand Alignment
- Provide oversight on marketing strategy, brand consistency, and partner marketing
- Approve campaigns, digital content, and external communications
What You Bring
- A strong ability to translate business goals into clear strategies, priorities, and measurable outcomes
- Proven leadership experience with the ability to motivate, coach, and develop teams
- Strong communication, analytical, and strategic thinking abilities
- Ability to manage multiple priorities in a fast paced environment
- Post secondary education in Business, Marketing, Commerce, or related field
- Knowledge or experience in IT, Computer Science, or Audio Visual technology
Why Join TLD
- Lead a seasoned IT and AV team in an established, growing organization where your leadership drives our future direction
- Comprehensive medical, dental, vision, and prescription coverage that supports your overall well being
- London Drugs Employee Discount offering meaningful savings across a wide range of products
- Ongoing training, certifications, and professional development to support your continued growth as a leader
- Employee Family Assistance Program providing confidential support and resources when you need them
- A people first culture that recognizes impact, values strong leadership, and empowers you to do your best work
To apply please click on this link below.
TLD General Manager | TLD - IT & AV Solutions Provider
TLD is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applicants from all backgrounds, perspectives, and experiences. We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, TLD does not use third party recruitment services.
TLD General Manager | TLD - IT & AV Solutions Provider
TLD is an equal opportunity employer committed to building an inclusive and diverse workforce. We welcome applicants from all backgrounds, perspectives, and experiences. We will provide accommodations during the recruitment process upon request.
The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, TLD does not use third party recruitment services.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.
When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.
Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.
Apply here.
Health Benefits
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Lifelong Learning
Ongoing In-House Training & Education Courses
EFAP
Employee Family Assistance Program - Free confidential counseling
RRSP
Company matched RRSPs - Helping you plan for your future
Fitness
Enjoy discounted memberships with Goodlife Fitness
Recognition
Employee Recognition Program - Tangible rewards for great work!
Discounts
Employee Discount Program - Sharing our success