What We Offer
London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:
TLD Service Coordinator
Regular Part-Time • 0001 Head Office
As a valued family member, the opportunities for career growth are unlimited with the TLD team.
TLD, a division of London Drugs, is a trusted provider of integrated IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve supported organizations with end‑to‑end technology services — from procurement and design to implementation, monitoring, and ongoing support.
TLD, a division of London Drugs, is a trusted provider of integrated IT and Audio Visual (AV) technology solutions across Western Canada. For more than 40 years, we’ve supported organizations with end‑to‑end technology services — from procurement and design to implementation, monitoring, and ongoing support.
Our team includes specialists in sales, engineering, project management, service coordination, logistics, and technical operations. We put people first — our clients, our partners, and our team — and that commitment drives every interaction.
Our office in Richmond, BC currently has opportunities for:
AV TLD Service Coordinator II
Why Join Us
At TLD, you’re stepping into more than a job — you’re joining a collaborative community uilt on partnership, innovation, and long‑term relationships. As part of the London Drugs family, you’ll experience a supportive environment, opportunities to grow, and a culture that values integrity, learning, and exceptional service.
About the Role
The Service Coordinator II is a key member of our Help Desk team and the primary point of contact for customers requiring technical service. This role blends service coordination, first‑level technical support, and administrative accuracy to ensure smooth, timely, and professional service delivery.
You’ll work closely with internal teams and external contractors to schedule resources, manage service tickets, support troubleshooting, and maintain clear communication with clients. This position is ideal for someone who enjoys problem‑solving, thrives in a fast‑paced team environment, and brings strong IT/AV knowledge.
What You’ll Do
- Coordinate service operations across IT and AV projects, including scheduling, parts procurement, and resource allocation.
- Provide Level 1 technical support: assess issues, troubleshoot, resolve when possible, and escalate with complete documentation.
- Maintain accurate and timely service ticket records.
- Monitor Remote Monitoring and Management (RMM) tools and respond to alerts.
- Support administrative tasks such as reporting, billing, and client agreement setup.
- Assist with month‑end activities and help train new team members.
- Contribute to continuous improvement initiatives within the Help Desk and broader team.
- Perform additional duties as assigned.
What You Bring
- Experience in a Help Desk, service coordination, or technical support role.
- Background in IT or Audio Visual Systems (AVS) — sales or technician experience is an asset.
- Strong understanding of computers, networks, and AV equipment (displays, projectors, speakers).
- Excellent communication skills across phone, email, and documentation.
- High attention to detail, strong organizational skills, and the ability to manage multiple priorities.
- Problem‑solving mindset with a calm, professional approach under pressure.
- Reliable, collaborative, and committed to delivering exceptional service.
- Familiarity with ticketing systems and RMM tools.
- Certifications in Microsoft technologies (Windows OS, Server, Office 365, Networking) are an asset.
Who You Are
- Solution‑oriented and proactive.
- Passionate about service excellence and continuous improvement.
- Honest, caring, and committed to doing great work.
- Self‑motivated, adaptable, and eager to learn.
- A team‑focused contributor with high integrity.
EDUCATION & KNOWLEDGE:
- Help Desk experience.
- Schedule coordination and general administration.
- Technical experience; sales and or technician in IT or AVS.
Schedule
This is a Regular Part Time Position. Employees will be scheduled 32-40 hours per week depending on business needs and will typically work Monday to Friday 8:30-5:00pm.
This is a Regular Part Time Position. Employees will be scheduled 32-40 hours per week depending on business needs and will typically work Monday to Friday 8:30-5:00pm.
If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line through this link below.
Service Coordinator IT & Audio Visual Support | TLD - IT & AV Solutions Provider
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Service Coordinator IT & Audio Visual Support | TLD - IT & AV Solutions Provider
London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.
London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.
At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.
When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.
Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.
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Health Benefits
Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Lifelong Learning
Ongoing In-House Training & Education Courses
EFAP
Employee Family Assistance Program - Free confidential counseling
RRSP
Company matched RRSPs - Helping you plan for your future
Fitness
Enjoy discounted memberships with Goodlife Fitness
Recognition
Employee Recognition Program - Tangible rewards for great work!
Discounts
Employee Discount Program - Sharing our success