As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.

Our IT Department located at our head office in Richmond, BC currently has an opportunity for:

I.T. Support Line - Service Analyst

This position is responsible for providing technical assistance and support to end-users, primarily focusing on issues both at head office and stores related to hardware, software and in particular point-of-sale (POS). This role involves troubleshooting, resolving IT-related issues and ensuring that all systems are functioning effectively.

Responsibilities include:

Provide technical support to end-users at both the head office and retail locations, including troubleshooting hardware and software issues.
Support and maintain the POS systems including peripherals (e.g. receipt printers, barcode scanners, cash drawers etc.) at retail locations.
Monitor, respond to and resolve all escalations in a timely manner coming in via phone, email and or tickets.
Ensure all escalations are documented and tracked in the ticketing system.
Assist with software installations, configurations, and upgrades as needed.
Ensure all technical issues are prioritized and escalated when necessary to the appropriate IT teams.
Provide basic troubleshooting for networking and connectivity issues.
Document and maintain knowledge base articles for common IT issues and solutions.
Assist with onboarding of new users.
Utilize and maintain helpdesk tracking software.
Follow up customer calls when necessary.

The successful candidate will possess:

Must be able to multitask and prioritize
Strong problem-solving skills with the ability to diagnose and resolve technical issues quickly.
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Must be able to interface with Senior Management and Executives within Head Office.
Professional image, reflecting positively on the company.
Highly organized and able to multitask effectively and work under changing priorities.
Initiative to isolate and solve problems.
Ability to relate to all levels of personnel.

Education & Knowledge:

High School diploma.
College courses or vocational training courses in Information Technology is preferred but not mandatory.
Strong desktop and hardware skills would be an asset.
Proficient in various Microsoft Windows and Office suites
Proven experience in IT support, with a focus on retail.
Knowledge of point-of-sale systems and software.
Experience with ticketing systems.

If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line.

London Drugs is an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.

London Drugs is 100% Canadian owned and is focused on local customers' satisfaction. Across Alberta, Saskatchewan, Manitoba and British Columbia, London Drugs' 79 stores employ more than 8,000 staff dedicated to providing our customers with a superior shopping experience.

At London Drugs, we believe in fostering a culture that treats employees like family. We are committed to providing our employees with a supportive and encouraging environment that promotes professional development and advancement. By fostering this approach, we aim to create an atmosphere where every employee feels supported, appreciated, and motivated to contribute their best to the organization.

When we consider employees for new opportunities or promotions, we see them as integral members of our work family. Our commitment to treating employees like family is reflected in our practices of open communication, recognition of achievements, and providing opportunities for continuous learning and skill development. We want our employees to feel a strong sense of belonging and commitment to their success within the organization.

Therefore, we focus on promoting from within and we invite you to view all live postings to help advance your career with us. We also hold Manager-In-Training programs and LD Career Weeks to help better educate, prepare and support you with your career advancement journey.

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