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Interim Loss Prevention Supervisor, Investigations - Internal 0001 Head Office

Interim Loss Prevention Supervisor, Investigations - Internal

Full-Time • 0001 Head Office
As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience.
Our state-of-the-art Loss Prevention Department currently has the following opportunity at our Head Office in Richmond, BC:

Loss Prevention Supervisor, Investigations - Interim for 6 months

The Loss Prevention (LP) Supervisor, Investigations is responsible for leading and directly supervising the Investigations team. The Supervisor oversees the management of Investigators and ensures that investigations related to internal integrity issues, claims, privacy breaches, substantial inventory loss, organized retail crime, and serious financial crime are conducted effectively.

The Supervisor ensures the Investigations team is prepared to prevent, detect, investigate, and resolve internal investigations with forensically sound, industry-standard practices. The role involves establishing and communicating investigative standards to internal and external resources, ensuring that all investigations are conducted professionally, efficiently, and in full compliance with legal and ethical standards.

Additional responsibilities include:
  • Lead, supervise, and manage the Investigations team to ensure department objectives are met.
  • Oversee and manage investigations related to internal integrity issues, claims, privacy breaches, inventory loss, organized retail crime, and serious financial crime.
  • Ensure the team adheres to company policies, evidence gathering, surveillance, and privacy regulations.
  • Conduct Loss Prevention audits to detect internal losses and ensure compliance with policy and procedure.
  • Develop and implement investigation strategies and plans, ensuring they are completed efficiently and ethically.
  • Provide actionable intelligence by conducting statistical analysis and identifying crime trends.
  • Lead Organized Retail Crime (ORC) initiatives and manage intelligence-gathering processes.
  • Train and mentor investigators on investigative techniques, suspect recognition, and interviewing methods.
  • Ensure compliance with all investigation-related licensing and regulatory requirements.
  • Maintain investigation records and ensure reports are completed to company standards.
  • Oversee the safe, legal, and ethical use of investigative resources and equipment.
  • Represent Loss Prevention objectives at internal and external meetings and events.
  • Manage team performance and complete payroll and administrative tasks as required.
  • Work with law enforcement and external agencies as needed.
  • Respond to after-hours emergencies and lead security responses as needed.
  • Maintain confidentiality of all investigative matters and ensure the team does the same.
  • Perform additional tasks as directed by the General Manager, Loss Prevention.
Skills and Abilities:
  • Strong decision-making, conflict resolution, and leadership skills.
  • Ability to remain calm and exercise good judgment in emergencies.
  • Ability to maintain strict confidentiality and objectivity in sensitive situations.
  • Strong verbal and written communication skills for report writing and court testimony.
  • Expertise in surveillance techniques, covert video installation, and asset tracking.
  • Ability to delegate effectively and follow up to ensure tasks are completed.
  • Proficient in coaching, mentoring, and developing investigative team members.
  • Skilled in analyzing case files and determining appropriate investigative responses.
  • Experience with data analysis, exception-based reporting, and generating investigative leads.  
  • Highly organized, with the ability to multitask and manage changing priorities.
  • Strong interpersonal skills to relate to all levels of personnel and stakeholders.

Education and Knowledge:
  • Extensive knowledge of security practices, investigative processes, and the criminal justice system.
  • Advanced understanding of relevant provincial licensing, regulations, and criminal code sections applicable to security operations.
  • Strong knowledge of investigative techniques, interviewing methods (e.g., Wicklander-Zulawski, PEACE), and case-building strategies.
  • Formal education in criminology, emergency management, justice, or security management, or equivalent experience.
  • Industry-relevant certifications (e.g., CFI, PCI, LPQ, ACFE) are preferred.
  • Experience with conducting internal investigations, especially in the retail sector, is an asset.
  • Working knowledge of employment law, civil process, and criminal code.
  • Proficiency in general computer skills (Windows, Microsoft Office, etc.) and familiarity with investigative management systems and audit tools.
  • First Aid and WHMIS certification required.
  • This permanent Full-time role is located at our Richmond Head Office. 

If you are a well-organized individual possessing high attention to detail, ability to analyze data and see anomalies or exceptions as investigative leads, combined with a high degree of personal and professional ethics and integrity, who has a positive attitude, a desire to support Company initiatives, and a commitment to achieving Company objectives, then we have the opportunity for you to excel!

If you are interested in exploring opportunities but not sure where to start, talk to your Manager about this posting, then submit your application on-line.

We are an equal opportunity employer. The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.




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London Drugs offers advancement opportunities through our promote-from-within policies, salaries commensurate with experience, as well as a comprehensive benefits program including:

Comprehensive medical, dental, prescription drug and vision coverage for you and your family
Ensuring you and your family are taken care of
Ongoing In-House Training & Education Courses
Lifelong learning
Employee Family Assistance Program
Free confidential counseling
Company matched RRSPs
Helping you plan for your future
Health & Wellness
Enjoy discounted memberships with Goodlife Fitness
Employee Recognition Program
Tangible rewards for great work!
Employee Discount Program
Sharing our success